Frequenty Asked Questions
We offer a wide range of awards including trophies, plaques, medals, acrylic awards, glass/crystal awards, ribbons, nameplates, and custom recognition items for sports, schools, businesses, and events.
Yes. Most products can be personalized with names, team details, event dates, and company logos. Customization options vary by item, but we’ll confirm what’s possible before production.
We provide professional personalization such as engraving, full-color imprinting, and plates depending on the product. The method used depends on the material and style of the award.
You can upload your logo or artwork directly during the purchasing process for each item. This ensures your personalization is matched correctly to the specific product you’re ordering. For best results, we recommend high-resolution or vector files.
Vector formats (AI, EPS, PDF) are ideal because they scale cleanly. If you only have a raster image, a high-resolution PNG with a transparent background is usually best.
For many custom or logo orders, proofs may be provided when artwork review is required. Proofs help ensure spelling, layout, and sizing are correct before production begins.
Turnaround time depends on the product type and level of personalization. Standard awards often ship quickly, while logo or fully custom items may require additional production time.
Rush production may be available depending on the item and current production schedule. Additional fees may apply. Contact us with your deadline before placing your order.
Please provide the exact text you want engraved, including spelling, capitalization, and line breaks. Copying and pasting your final text is recommended to avoid errors.
Yes. If you’re unsure which award to select, tell us your event type, quantity, budget range, and timeline, and we’ll recommend suitable options.
Some items can be ordered individually, while others may have minimum quantities, especially medals, ribbons, or fully custom items. Any minimums will be listed on the product page.
Bulk pricing may be available for large orders such as team awards, corporate events, or school programs. Contact us for a custom quote.
Yes. Many orders include different names or titles per award. You may provide a list, and we will apply the correct personalization to each item.
Trophies are freestanding recognition pieces, plaques are wall-mounted, and awards include a broad range of items such as acrylic, glass, crystal, and medals.
Awards may be made from resin, metal, acrylic, glass, crystal, wood, or composite materials. Material details are listed on each product page.
In many cases, yes. Fully custom awards may require additional lead time, setup fees, or minimum quantities. Share your idea and we’ll review your options.
Yes. Perpetual plaques are available and designed for annual recognition. Additional nameplates can be ordered for future recipients.
Yes, as long as the item is still available. We can usually repeat the same design and update the personalization.
Send us a photo or reference and your budget. If we can’t source the exact item, we can often suggest a close alternative.
Yes. Orders are shipped and tracking information is typically provided once the order leaves production.
Local pickup may be available depending on location and order type. Contact us prior to ordering to confirm availability.
Accepted payment methods are shown during checkout and may include major credit and debit cards.
Sales tax may apply based on your location and applicable tax laws. Any taxes are calculated during checkout.
Personalized items are custom-made and are only eligible for return or replacement if there is an error on our part or the item arrives damaged.
Contact us as soon as possible with photos of the item and packaging along with your order number, and we will work to resolve the issue promptly.